Terms of Product Return / Change
Product Return & Product Change is made in line with the following terms within the framework of Consumer Protection Law.
• You can return and/or change the products you purchased from Özlem Tuna within 14 days following the date of delivery of the product.
• Returns / changes have to be made definitely in the original box and package.
• Return / change of the products the package of which has been opened, which have been used, damaged, whose original box/package has been damaged and which lost the chance of being sold again is not accepted.
• Product is not accepted and its price is not returned when the product and its package is opened, damaged, broken, torn, used etc. and the product is not returned in the state it was when delivered to the customer.
• You have to send the original invoice (all the copies you have) and a petition stating the reason of the return with the product you would like to return / change.
• If the product you would like to return / change is damaged, cargo price is met by our company. In other cases, cargo price will be covered by your party.
• Please accept the product after examining it in front of cargo officer when it is delivered to you by the cargo company. In cases where the product is damaged, make the officer prepare an official report and return the product.
• When the return / change is approved, we will contact you through your registered information (email address or telephone number) and request your bank account information to which the price will be returned. Holder of the bank account, to which the price will be returned, have to be the same as the name on your invoice. If the payment was made with credit card, price will be returned to the account of your credit card.

NOTE: If invoice of the product you would like to return / change was prepared on behalf of a company, product should be sent with the return invoice prepared by the relevant company for the return / change to take place.
• You will receive the refund back to the original method of payment.
• Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
• Outlet items may not be returned.
• If you have decided to return an item, please contact our Customer Services department to receive details of how to make a return. You can contact Customer Services by phone or email on the below details.
• We will refund the purchase price but not any standard delivery costs incurred by us in sending the order to you or incurred by you in returning the goods to us.
• Customs duties and sales taxes are non-refundable through ÖZLEM TUNA. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
• For any International returns, please may we also ask you to ensure that you mark ‘RETURNED GOODS’ along with your name clearly on the outside of the parcel to avoid any import duty on its arrival in TURKEY, any import duty incurred by us will be deducted from your refund.
• For all kinds of information regarding return / change operations, you can contact us through our telephone number +90 212 527 92 85 or info@ozlemtuna.com address.